Job Summary

• The Key Account Manager (KAM) plays a critical role in building relationships with significant customers.
• The ideal candidate should ensure customer satisfaction and be able to identify new opportunities to increase sales.
• The KAM is to create long-term, trusting relationships with company’s significant customers.
• The KAM: Oversees a portfolio of assigned customers; 
• Identifies and develops new business from existing customers; and  Actively seeks new sales opportunities and customers.

Key Performance Areas (Duties & Responsibilities):

• Build and sustain professional relationships with a portfolio of key customers. 
• Collaborate with teams to achieve financial targets and drive growth. 
• Build a strong order intake pipeline by creating demand for company products. 
• Collaborate with internal teams to ensure customer needs and expectations are met. 
• Work with the sales team to qualify leads, create proposals, and close deals. 
• Continuously assess customer needs and align them with company’s business objectives. 
• Contribute to initiatives aimed at enhancing customer satisfaction and retention. 
• Upsell company products and solutions to existing customers. 
• Where required, oversee, and manage projects from inception to completion. 
• Interpret customer requirements and develop strategies to meet their objectives. 
• Support marketing activities, including planning and execution.  Relevant reporting.

Qualifications 

• Matric/ Grade 12 or equivalent 
• Sales and Marketing qualification (IMM or equivalent) 
• Some technical qualification (-s) will be advantageous, although not mandatory. 
• BCom/ BBA (highly advantageous)

Experience 

• Minimum of 5 years’ experience in Key Account Management; of which at least 2 years from within the valve industry. Mining industry experience is required. 
• Selling of engineered products, or in an engineering environment. Consultative selling.

Other 

• Valid Passport 
• Valid Driver’s license.

Knowledge, Skills & Abilities:

• Strong customer orientation
• Segment knowledge
• Existing Segment network (past field KAM experience)
• Procurement knowledge
• Consultative selling
• Business acumen
• Understand relationship value
• Basics of Industrial valves

Functional Skills:

• Communication skills at the level of Technical Audience Requirements
• Computer Literacy; Excel, Work, PowerPoint, Email, CRM (e.g., Salesforce, Microsoft Dynamics, etc....)
• Business writing Skills
• Listening Skills
• Territory management
• Conflict management
• Listening skills
• Excellence in prioritizing
• Excellence in time management
• Good administrator
• Works under minimal supervision
• Presentation skills